We apologize for any inconvenience this may have caused you. Our softgels are made with high potency ingredients and, on occasion, may have slightly melted during transit in warmer temperatures. To resolve this issue, we recommend the following:
1) Place your bottle in the refrigerator to freeze the softgels
2) Once this has been completed, rapidly shake the bottle to help free the softgels. Do not try to pry them apart.
This will help them return to their normal consistency and prevent them from sticking together. If you have any further concerns, please don't hesitate to reach out to our customer service team.